Frequently asked questions

If you have read all our frequently asked questions and still can't find the answer to your question, please contact our team of professionals. We will be happy to help you.

In short, they are used to store information and disseminate it in an instant, simple and even creative way. However, their use is associated only with the consumer and not so much with the seller. But we must be clear that in addition to disseminating information, it is also a great source of feedback.

Many. There are as many types as there are contents that can be associated with them. In MyQR we offer you a tool to create a great variety of them: WiFi, web page, Vcard, PDF, images, videos, apps and menu/letter. And all in the simplest way.

Like any other barcode, a QR code is intended to store information on an optical label that is readable by some kind of machine or device.

Open the camera application on your device. Focus on the QR code: you will see the content of the code appear on a small card (top area of the screen). Tap on that card and your device will open the content hidden in the QR code.

The main difference between a static and a dynamic QR Code is that static QR Codes do not allow modifications once they have been generated. This means that you will only have this scannable code to redirect to a single link. Dynamic QR Codes, on the other hand, can be edited at any time. This is why at MYQR we work exclusively with dynamic QR codes.

There are a very limited number of platforms that provide QR codes for consumers, yet we are unique in the industry. With MYQR you can not only generate custom QR codes, but you can also edit them to your liking whenever you want, track them to optimise your business, and perform daily analytical tracking.

QR codes also have an error prevention system. Thanks to this system, up to 30% of the QR code structure can be damaged without affecting its readability. If the damage is greater than this, the reading can fail.

No, due to the technical difference between the two codes.

Of course, you can customise the text to your or the consumer's liking.

Of course, by going to the "My QRs" section you will see all your designs. Just click on the "edit" button (pencil symbol) to make any changes you wish.

In fact, we recommend it. This way you can finish configuring the QR to your liking and you can check that you have added the information you want to show your audience correctly.

If you are subscribed to one of our plans (trial or annual), your active QR Codes should work without any problems. If your QR Codes are not working, it is most likely due to design elements. Some scanning applications and phone cameras have difficulty scanning complex QR Codes. Here are some design elements to consider: - Make sure there is significant contrast between the foreground and background of the QR code. - Make sure the size of the QR code is appropriate for the scanning distance (in general, dynamic QR codes should be no smaller than 2 x 2 cm and static QR codes should be no smaller than 3 x 3 cm). -Make sure that the logo, if you use one, does not obstruct the important elements of the QR code.

We use a standard size so that you can display your logo on your personalised QR without it affecting its readability. Unfortunately on our website, in order to avoid reading errors we enable the option to edit the size of your logo.

You can download your QR codes from the "My QRs" section or from within the "Details" section of each QR. You will be able to download it in the formats that suit you best (png, jpeg, eps, svg).

The first thing you have to do is go to our MYQR page, here, we will allow you to create one of these codes. There you will see that you are given several options to create the code from a web address, a text or directions to app shops.

Once you have downloaded your QR code in the desired format, you can print it from your computer. Always make sure to test your QR code before printing to avoid any mishaps.

At MYQR, we offer an annual plan at 250€ per year that provides a wealth of tools for creating, tracking, and customizing your QR codes. You can start with a 14-day trial of this plan for only 0.5€. Remember to unsubscribe 24 hours before the trial ends to avoid being automatically charged for the yearly subscription.

At MYQR, the only cost for our annual plan is the initial 250€ plus VAT—no additional fees from us. If you start with our 14-day trial at 0.5€ and don't cancel, we will charge the annual fee of 250€ after the trial period ends. There are no further charges for the year. Should you choose to continue for another year without unsubscribing, the plan will renew automatically at the same annual rate of 250€. Please note, credit card providers might apply a transaction fee, so check with yours for details.

At MYQR we accept Visa, Mastercard, American Express and Maestro.

Yes, go to the "My plans" section and click on "Update card".

You can change your VAT number by going to the "Tax Information" section in the "My Account" section.

You can get your invoice by clicking on the invoice icon in the "Plans and payments" section. You will be asked to fill in a form with tax information. If you have any problems please do not hesitate to write to our support team.

As soon as the payment is made you will be able to start using all the MYQR tools.

Your QR codes will be safe and sound on our platform even if you cancel your trial subscription (unless you decide to delete your account). All codes and the data associated with them will be saved, however you will not be able to access them until you sign up for the annual plan

The MYQR subscription is annual, unless you sign up for the trial plan, which is 14 days.

Yes, unless the subscription is cancelled - at the latest - one day before the renewal date, your subscription will be renewed automatically. The subscription renewal cannot be cancelled once it has taken place.

Yes, if you do not wish to continue using MYQR you must cancel the trial plan within a maximum period of 14 days from the moment you sign up. If you do not do so, your subscription will automatically become annual.

Cancelling your subscription is very simple. You can do this in the "Plans and payments" section or by clicking here

Your QR codes will not go anywhere, but you will not be able to access them or the data collected until you upgrade your plan. Your QR codes will disappear only if you delete your MYQR account.

No. Once you have signed up for a plan there is no refund option. What you can do is cancel your subscription to prevent it from automatically renewing.

14 days, during which you can try our QR code generator.

Our trial period gives you access to the entirety of our tool. At MyQR we believe that to value a service you must be able to test it 100%.


Yes, if you do not wish to continue using MYQR you must cancel the trial plan within 14 days of signing up. If you do not do so, your subscription will automatically become annual.